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Kellermeier Satisfaction Form
Name of your Technician: (Required)
I'm not sure
1. When I called in to Kellermeier, the person that answered the phone was:
A. Friendly and helpful.
C. Clearly having a bad day
2. My technician was
A. On time
B. Late but I was called
C. Late and didn’t call
3. Did technician put on footwear to protect your floor?
C. Didn't see/not sure
4. Upon explanation of the problem, the technician offered me: (Check all that apply)
A. Repair only option.
B. An “upgrade” option.
C. A “replacement” option.
D. Nothing was offered. Only an invoice and that was it.
5. The charges were explained to me:
A. In detail.
B. No explanation was needed.
C. Questions I had were not answered well.
6. My service problem was completed and...
A. It works great.
B. It works, but a mess was left.
C. The service problem was NOT fixed.
7. Overall, my experience with the recent work call I had was...
A. Just great.
B. About average.
C. Lacking in professionalism
D. So poor I’m considering changing companies
Can we use you as a reference of our website or with potential clients?
Any Additional Comments for us?
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